In 1974, I opened William Raveis Real Estate in one room over a grocery store in Fairfield, CT. My tools consisted of a desk, phone and an MLS book. My strength was our family, dreams and a passion to deliver the highest level of service to our customer. Now, I am proud to say that William Raveis Real Estate, Mortgage & Insurance is: The No. 1 family-owned real estate company in the Northeast and the No. 9th real estate company in the country, according to REAL Trends William Raveis' Real Estate, Mortgage and Insurance divisions have been awarded the Gold Medal distinction by the Commercial Record and Banker & Tradesman for five consecutive years. In 2011, we were named the Most Innovative Brokerage by Inman News. We've been consistently ranked the best place to work by Fox CT, Hearst Connecticut and the Boston Business Journal. Many real estate companies talk about the service they provide but William Raveis Real Estate, Mortgage & Insurance was the first real estate company in the nation to ask its customers for direct feedback. And we still do. We have surveyed over 180,000 customers who have consistently awarded us with a 98% or higher customer satisfaction rating. As a family business, we are creating a legacy of values for our future business family that are as powerful as the tools and innovative ideas that have helped us become a leader in the real estate industry. We invite you to join our thousands of satisfied clients and experience the William Raveis difference. Sincerely, William Raveis Chairman and Chief Executive Officer William Raveis Real Estate, Mortgage & Insurance